Paper Giant has acquired Impacto Consulting

We’re excited to share that Paper Giant has officially acquired Impacto Consulting — a move that brings together two Melbourne-based consultancies united by a shared mission to drive meaningful change in the social sector.

This partnership strengthens our capabilities in health, aged care, and disability innovation, and deepens our commitment to human-centred design that makes a real difference in people’s lives.

→ Read the full press release.

Chris Marmo
Chief Executive Officer

Human-Centered AI in Healthcare

How do you bring clarity to 50,000+ complex, handwritten, and scattered documents?

When a global healthcare company struggled with fragmented pharmaceutical batch records, we stepped in with a human-centred AI solution.

Combining ethnographic research with custom-built algorithms, we developed a system that not only automated document handling but made information meaningfully accessible.

The result?
📉 90% reduction in manual processing
🔍 Fully searchable data across 8 product families
🧠 Better decision-making, faster audits, and happier staff

Read how we turned complexity into clarity:
→ Human-Centred AI

The BRIDGE Framework

We are working on a number of community engagement projects, and have published The BRIDGE Framework – our practical guide to building strong community engagement.

It stands for Build relationships, Respect cultural communication styles, Include voices, Design accessible processes, Give back to the communities, and Evaluate and adapt—offering a structured approach to create meaningful, inclusive, and sustainable community involvement.

→ Read the full article here.

Stay Connected

We share work, ideas and reflections that explore how design can shape a more just, equal and sustainable world.

Follow us on:

LinkedIn
Instagram
Facebook
Twitter

Or visit papergiant.net to read our latest articles and project stories.

If you’ve got a question, an idea, or just want to say hello—you can always reply to this email. We’d love to hear from you.

We are a design and technology consultancy that helps organisations understand, imagine and change.

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the traditional owners of the lands on which our offices are located, and the traditional owners of country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.