Newsletter Archive

A decade of service design in local government

What people are actually trying to get done

Paper surveys, custom OCR software, and inclusive community engagement

A message from Chris

Dis-information and Digital Guardrails

Design for Systems Change

The Risks And Opportunities Of AI

Data, incentives and human stories

Mapping the ripple effects of policy change

Paper Giant acquires Impacto Consulting

Wishing you an inspiring 2025

New Beginnings

Social licensing for generative AI + adaptive clothing + mental & addiction health services

Actionable insights + doughnut economics + commemorating loved ones

What next for public sector innovation?, the future of sustainable fibres + community legal services

Intersectionality in community services + public transport systems + we're hiring

A message from our CEO, Dr Chris Marmo

Creating conditions for diverse voices, drug decriminalisation + shaping cities

Thinking like a designer, the Indigenous Voice + we're hiring

Designing with care, empowering intersex people + Good Design Awards 2023

Apologies for the typo

Strategic design for public spaces, ethnics of facial recognition AI + vaping policies

Decolonisation of practices, meaningful co-design + improving access to justice

Supporting lived experience workforces, tackling food insecurity and building inclusive workplace culture

Harnessing AI, LGBTIQ+ service gaps & the arts in a post-pandemic era